FAQ
Common Errors :
1.Email Id may be blocked due to multiple wrong password:
Then we need to contact Administrator to reset the login details and reset password again to Login.
2.If the entered User name or Password in incorrect the system Throws an Error for Incorrect Username or Password:
3.If the email address entered is not in the right format we will be receiving the error as shown below:
4.If the password not entered to Login, then the below error shows up: On this case please re-enter correct password and login again.
AIR:
AIR-WS Response Codes:
Return Codes – Message Text
Assessment Reason Codes
Reason Code – Message Text
Status Response Codes
Codes – Message Text
AIR-WS Message Codes
Codes – Message Text
Common errors on Proda:
Error code 1118:
Owners/Partners/Associates are required to be provided with the type of arrangement which best describes your practice. You must provide at least one Owner/Partner/Associate.
At least two owners/partners/associates must be registered to the practice profile for all ownership types, excluding Individual Proprietors.
If a:
sole director
director and secretary.
Then, enter the director’s name twice.
Error code 1124:
The Provider Number is invalid. You must check and re-enter the Provider Number.
Confirm the provider number.
The practitioner can confirm their provider number through HPOS by managing their provider number.
If the provider number is correct, the practitioner must call Medicare provider enquiries – Provider Registration.
Error code 1134:
The End Date for Provider Number {0} ({1} {2}) can’t be before today’s date as the Provider must be current to be included in the WIP – Practice Stream.
Add practitioner without the end date applied. Then, the End date provider number.
Error code 1136, 1137:
You must check the Start Date for the Provider Number {0} ({1} {2}). Because the Start Date entered isn’t valid, as the Provider Number has already been assigned to a practice location for this date.
Contact Incentive Programs.
Error code 2013:
The file you wish to upload is a duplicate of a file already uploaded. You must update the information or change the description to indicate the difference or most recent version before uploading this document.
Associated documents can’t be uploaded with the same document name and description.
Amend the document name and description.
Error code 2045:
Additional Location {0} is a duplicate address for another practice location. An Additional Location address can’t be a current location for more than one practice. You must remove this Location and contact Medicare Australia for more information.
Close the practice branch location under the relevant Practice ID. Add practice branch location.
Error code 2169:
The RA number entered does not match with the First Name and Last Name entered. Check the details and enter again.
Confirm the RA number.
If the number is correct, the owner of the RA Number must contact the eBusiness Service Centre.
Error code 2250:
The RA number entered needs to be corrected or updated. Enter a current RA number and select the grant access link.
Confirm the RA number.
If the number is correct, the owner of the RA Number must contact the eBusiness Service Centre.
Error code 2307:
The address entered isn’t recognised by Australia Post. You should use the Australia Post address for the practice’s physical Location. Using the keyed address may result in underpayments or overpayments to the practice. You can check your address here. Do you want to continue to use the address entered?
Validate your practice address with Australia Post.
Select No to the confirm message.
Re-enter your validated practice address and continue.
Note: If the validated address isn’t recognised by Australia Post, select Yes.
Your practice’s accreditation certificate must match the validated practice address.
Error code 2329:
You must check the Start Date for the Provider Number {0} as the Start Date entered isn’t valid because it’s after the Provider Number End Date stored by Services Australia.
Practitioners can’t be added after the provider number’s end date.
The practitioner must confirm their provider number end date by managing their provider number.
Re-enter the start date on or before the provider number’s end date.
Error code 2330:
You must check the End Date for the Provider Number {0} as the End Date entered is invalid, which is because it’s after the Provider Number End Date stored by Services Australia.
Practitioner can’t be end-dated after the provider number’s end date.
The practitioner must confirm their provider number end date by managing their provider number.
Re-enter the end date on or before the provider number end date.
Error code 2391:
The provider number is unique to a location, and Medicare records do not associate {0} with the location address entered. Check the number and re-enter. If the validation error persists, contact the WIP – Practice Stream for further assistance.
The address registered to the Provider does not match the location address registered to your practice profile.
The practitioner must contact Medicare provider enquiries – Provider Registration to amend their provider number address.
Please do not hesitate to contact Kavanii support for any issue that pertains or anything else that might concern you:
Email to support@kavanii.com.au